Frequently Asked Questions
Everything you need to know about our dispatch services.
Yes, absolutely. We dispatch under YOUR Motor Carrier authority. You maintain full control of your business, and all loads are booked in your company's name. We're your dispatch partner, not a carrier.
Never. You approve every single load before we book it. We present options, negotiate rates, and give you our recommendation—but the final decision is always yours.
We dispatch Dry Vans, Reefers, Flatbeds, Stepdecks, Power Only, and Hotshot. Our dispatchers have experience with each equipment type and understand the unique requirements.
Yes. We handle carrier packet submissions, insurance certificate delivery, and all the paperwork needed to get you approved with new brokers and shippers.
We typically charge a percentage of the gross load revenue or a flat weekly fee—whichever works best for your operation. No hidden fees, no surprises.
We'll need your MC number, DOT number, insurance certificates, W-9, and equipment details. We'll walk you through everything during onboarding.
Yes. We don't lock you into long-term contracts. We believe in earning your business every week. Standard notice period is typically 7-14 days.
We offer extended hours coverage to handle check calls and urgent issues. Our core dispatch team is available during peak freight hours, with after-hours support for active loads.
Yes, we work with new authorities. We can help you navigate the early stages, set up with brokers that work with newer carriers, and build your reputation.
Yes, we provide a clear dispatch agreement that outlines our services, fees, and responsibilities. Everything is transparent—no fine print surprises.